2. It’s 2.1_____________ because it’s a huge 2.2____________ space but everything feels quite 2.3____________because you’re all 2.4________________ next to each other.
3. It’s very noisy, you just hear 3.1____________ all the time. You’d love to be able to get away, and have a little bit of 3.2______________ and quiet and somewhere nice to 3.3_____________ but this isn’t it!
4. Everybody’s talking and it depends on what we’re trying to sell and if it is a 4.1______________. If it’s something we’re trying to sell as many 4.2_________ of as possible then it gets quite 4.3___________ there but the one benefit of it is it’s 4.4___________walking distance of home so at least I can get home quickly.
5. I’m very lucky because I work at home on a very big dining table in the 5.1_______________ so it’s very 5.2__________, very 5.3____________, 5.4_________.
6. There is one 6.1_______________ and that is it’s very cold, very 6.2___________ in the winter.
7. It’s lovely being at home, it’s a 7.1_________________ away from all the shops, it’s near my neighbours therefore when I have a coffee break I can meet a neighbour, have a cup of coffee, 7.2__________________ all the local 7.3_______________.
8. It’s a very lovely place to work, a little 8.1______________ of tranquillity because it looks out on to my garden with all the birds …
call centre: an office in which a large number of people work using telephones, for example arranging insurance for people, or taking customers' orders and answering questions.
1.2. open plan
open plan: an open-plan building or area does not have inside walls dividing it up into rooms. E.g. an open-plan office.
boxed: put in a box. E.g. a boxed set of original recordings. The books are sold as a boxed set
weird: /wɪəd/ very strange or unusual and difficult to explain. E.g. a weird dream. She's a really weird girl. He's got some weird ideas. It's really weird seeing yourself on television. The weird and wonderful creatures that live beneath the sea.
airy: /ˈeəri/ with plenty of fresh air because it is large or has a lot of windows. E.g. the office was light and airy.
poky /ˈpəʊki/ too small and not very pleasant or comfortable. Cramped, restricted. E.g. a poky little room.
2.4. crammed up
cram: to push or force somebody/something into a small space; to move into a small space with the result that it is full. E.g. He crammed eight people into his car. I could never cram in all that she does in a day. I bought a large basket and crammed it full of presents.
chat: talking, especially informal conversation. E.g. That's enough chat from me—on with the music!
3.3 hang out
hang out: to spend a lot of time in a place.E.g. The local kids hang out at the mall.
4.1. hard sell
Hard sell: a method of selling that puts a lot of pressure on the customer to buy. E.g. Their salesmen are trained to go for the hard sell.
4.3 chaotic /keɪˈɒtɪk/
conservatory /kənˈsɜːvətri/ a room with glass walls and a glass roof that is built on the side of a house. Conservatories are used for sitting in to enjoy the sun, and to protect plants from cold weather.
roomy large with a lot of space inside it.
6.1 drawback /ˈdrɔːbæk/
drawback: disadvantage or problem that makes something a less attractive idea. E.g. The main drawback to it is the cost. This is the one major drawback of the new system.
chilly: too cold to be comfortable. E.g. It's chilly today. I was feeling chilly.
7.1 stone’s throw
a stone's throw: a very short distance away. E.g. We live just a stone's throw from here. The hotel is within a stone's throw of the beach.
7.2 catch up on
catch up on: to find out about things that have happened. E.g. We spent the evening catching up on each other's news.
chit-chat: conversation about things that are not important. E.g. We spent the afternoon in idle chit-chat.
haven: /ˈheɪvn/ a place that is safe and peaceful where people or animals are protected. E.g. The hotel is a haven of peace and tranquility. The river banks are a haven for wildlife. The camp offers a haven to refugees.
M: I work in a call centre which is a..
w: Mmm hmm
M: … huge open plan, um well, there’s tables everywhere people
at little sort of boxed areas where they have to just make call
w: Oh right …
M: Um, it’s weird because it’s a huge airy space, the actual the big
room but everything feels quite poky because it’s, you’re all
crammed up next to each other.
w: Oh dear.
M: All making your separate calls and it’s very noisy, you just hear
chat all the …
M: … time..you’d love to be able to get away, and have a little bit
of quiet, a bit of peace and quiet and somewhere nice to hang
out but this isn’t it!
w: No …
M: Um basically everybody’s talking and depending on, it varies,
depending on what what we’re trying to sell and if it is a hard
M: If it’s something we’re trying to sell as many units of as possible
then it gets quite chaotic there but yeah, the one benefit of it is
it’s within walking distance of home so at least I can get home
w: I’m very lucky because I work at home on a very very big dining
table in the conservatory so it’s very light, very airy, roomy.
M: Right …
w: There is one drawback and that is it’s very cold, very chilly in
w: I have a fire on but because there’s so much glass it’s very cold.
w: But it’s lovely being at home, it’s a stone’s throw away from all
the shops … it’s near my neighbours … when I have a coffee
break I can meet a neighbour, have a cup of coffee, catch up on
all the local chit-chat.
w: … and then go back to work and at lunchtime, I’m right next
to my kitchen, my fridge, make myself a lovely meal, go back
to work – no time spent travelling.
M: Mmm … sounds good.
w: … which is wonderful, and it’s a very lovely place to work,
a little haven of tranquillity … because it looks out on to my
garden with all the birds …