Conversation 1
1. The weekly rental package will ___________/__________ cheaper than a daily rate.
2. The call operator suggests a five-door _____________ car, with plenty of space in the _________.
3. Visitors can use their driving license _________/___________/__________ they are over 21 years of age.
4. Although the bronze insurance is the cheapest, there is an insurance ____________ of £500 in the _____________ of an accident. ____________ is third party, fire and theft only.
5. The Silver insurance offers fully _____________ cover with the _____________ of ___________ and ______________ to the vehicle, which the driver would still be _______________ for.
6. The Gold insurance offers full cover for any damage including ____________ damage and drivers also get free _________________ cover.
Conversation 2
7. The mechanic asked the driver to pop the __________ open and start _____________ up.
8. The mechanic thought he had got to the _____________ of this. Since the radiator was ____________, the customer would have to be ____________ to a garage.
9. The mechanic told her that he would contact the __________/__________ team right away.
10. The mechanic reassured her that they would have her __________ and __________ again in no time.
KEY
go for something: to choose something.
E.g. I think I'll go for the fruit salad
1. work out
work out: if a cost or amount works out at a particular figure, it is found to be that much when you calculate it.
E.g.
work out at/to £10/$500 etc
The bill works out at £15 each.
work out expensive/cheap etc (=be expensive or cheap)
If we go by taxi, it’s going to work out very expensive.
work out (to be) expensive / cheap Sp. salir caro -a/barato -a
2. saloon
saloon /səˈluːn/ (also saloon car) (North American English sedan /sɪˈdæn/)
a car with a boot that is separated from the part where the driver and passengers sit
E.g.
a five-seater family saloon
a four-door saloon
boot
boot: (North American English trunk) space at the back for carrying things.
E.g.I'll put the luggage in the boot.
3. as long as
4. excess
excess: (North American English deductible) the part of an insurance claim that a person has to pay while the insurance company pays the rest. Sp. franquicia.
E.g.
There is an excess of £100 on each claim under this policy.
Increasing the excess on home insurance from the standard £50 to £100 is likely to save 15%.
event
Coverage
5. comprehensive
comprehensive /ˌkɒmprɪˈhensɪv/ including all, or almost all, the items, details, facts, information, etc., that may be involved. Complete.
E.g.
a comprehensive list of addresses
a comprehensive study
comprehensive insurance (= covering all risks)
exception
scratches
dents
dent: a hollow place in a hard surface, usually caused by something hitting it. Sp. abolladura.
E.g.
a large dent in the car door
liable
liable (for something) /ˈlaɪəbl/ legally responsible for paying the cost of something.
E.g.
You will be liable for any damage caused.
6. cosmetic
cosmetic: dealing with the outside appearance rather than the important part of something. Superficial. E.g. We’re making a few cosmetic changes to the house before we sell it.
breakdown
breakdown: an occasion when a vehicle or machine stops working.
E.g.
a breakdown on the motorway.
Take down: to write something down. E.g. Reporters took down every word of his speech.
set something ↔ up to make the arrangements that are necessary for something to happen. Arrange, organise.
E.g.
I’ll set up an appointment for you.
There was a lot of work involved in setting up the festival
we aim to please cliché Your satisfaction as a customer is the main priority of our business. Often used humorously, sarcastically, or satirically (in which case "we" can be replaced with a different pronoun).
E.g.
You can be sure to great service every time, because here at Donovan & Son, we aim to please.
A: "Wow. Thanks for doing, like, the bare minimum of what I asked."
B: "Hey, I aim to please."
7. bonnet
bonnet /ˈbɒnɪt/ (North American English hood) the metal part over the front of a vehicle, usually covering the engine. Sp. capó
E.g.
pop open: to open suddenly and quickly.
E.g.
The suitcase/lid popped open.
She popped the umbrella open.
He popped open a cold beer.
her
8. bottom
get to the bottom of something to find out the real cause of something, especially something unpleasant. Sp. llegar al fondo de.
E.g.
I won’t rest until I’ve got to the bottom of this!
The only way to get to the bottom of it is to confront the chairman
leaking
towed
9. tow truck
10 up and running
up and running: working fully and correctly. Sp. en marcha.
E.g.
It will be a lot easier when we have the database up and running.
We soon had the sound system up and running.
Track 018
Conversation 1
Call operator: Hello, Fasttrack Rentals. Can I take your name, please?
Customer: Sure, it’s Bryan del Rey. I’m looking to rent a car on Friday.
Call operator: OK. How long would you like the vehicle for?
Customer: Just for six days.
Call operator: OK, in that case, I would suggest you go for our weekly rental package. It will work out cheaper for you than paying a daily rate. But before I can give you any prices, I’ll need to know what type of car you are looking to rent.
Customer: OK, well, there are three of us and we will need space for our suitcases and other luggage, so what would you recommend?
Call operator: I would suggest a five-door saloon car, with plenty of space in the boot. Prices start at £30 per day or £150 at the weekly rate.
Customer: That sounds fine. By the way, I have a Spanish driving license. Am I correct in assuming I’m OK to use that?
Call operator: Yes, that is fine as long as you are over 21 years of age.
Customer: No problem there. What about insurance?
Call operator: Well, we offer bronze, silver and gold packages. Bronze works out the cheapest as there is no extra cost on top of the rental, but there is an insurance excess of £500 in the event of an accident. Coverage is third party, fire and theft only.
Silver has an additional £20 per week charge but has a lower excess of £300. It offers fully comprehensive cover with the exception of scratches and dents to the vehicle, which you would still be liable for.
Gold comes in at £50 extra but offers no insurance excess and full cover for any damage including cosmetic damage. You also get free breakdown cover.
Customer: I think we’ll go for the Gold package. Better safe than sorry.
Call operator: OK, great. Now, I need to take down a few personal details in order to get things set up. Can I start by asking you to spell your name …?
Conversation 2
Customer: Wow, you got here fast. I only called 20 minutes ago.
Mechanic: We aim to please. So what seems to be the problem?
Customer: Well, I’m no expert, but I think there is a problem with the cooling system. The car is constantly overheating.
Mechanic: OK, can you pop the bonnet open? I’ll take a look. Could you start her up for me, please?
Customer: Sure …
Mechanic: OK, I think I’ve got to the bottom of this. The radiator is leaking. We need to get you towed to a garage.
Customer: OK. Is that included as part of the breakdown coverage?
Mechanic: Yes, it is. I’ll contact the tow truck team right away. They should be here within the hour.
They’ll tow you to either your final destination or to one of our recommended garages.
They’ll have you up and running again in no time.
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